DIB Bank Kenya opens Nyali Branch, strengthens national footprint
Officials during the launch of DIB Bank at Nyali, Mombasa County. Courtesy photo
DIB Bank Kenya has officially opened its Nyali Branch in Mombasa, marking its eighth outlet in the country and further cementing its growing footprint as a subsidiary of Dubai Islamic Bank PJSC.
Speaking during the launch, Acting CEO Mary Kanuku underscored the bank’s commitment to customer-centric growth.
The event was attended by Mombasa County Executive Committee Member (CECM) for Tourism, Culture, and Trade Mohamed Osman Ali, as well as Education CECM Dr Mbwarali Kame.
“It is with great pride that I welcome you to the launch of our Nyali Branch--a testament to our expanding presence and the confidence customers continue to place in us,” said Ms Kanuku.
“At DIB Bank Kenya, we mind the business of our customers. We thank you for choosing to bank with us.”
The new branch, she noted, was established in response to requests from customers in the region who desired a more accessible banking location.
In addition to its physical network, the bank is actively leveraging digital technologies to improve service delivery and customer experience.
“We have consistently invested in technology, talent, and infrastructure to deliver long-term value to our customers and stakeholders,” she said.
“Our presence in Nyali brings us closer to the communities we serve while allowing us to offer more personalized financial solutions.”
She emphasized the bank’s focus on financial inclusivity and community empowerment through tailored, Shariah-compliant banking services.
DIB Bank Kenya’s recent expansion includes the opening of a South C branch in Nairobi, which also received positive feedback from customers.
Ms Kanuku highlighted that the bank continues to experience strong financial growth.
In its 2024 full-year financial report, the bank posted a profit of Sh103.4 million, reflecting a 140 percent increase in gross profitability. This also reflects rising customer confidence in its Islamic banking model.
“We expect this positive trajectory to continue in 2025, with sustained net profitability driven by balance sheet growth, strong asset quality, and enhanced operational efficiency,” she added.
Growth was also recorded across all segments, including non-funded income, total assets, and customer deposits.
In support of its digital transformation, the bank has revamped its Corporate Internet Banking platform to offer enhanced security, efficiency, and usability.
It is also preparing to launch an Omni Channel platform, allowing both retail and corporate customers to access banking services on PCs and mobile devices.
Additionally, DIB Bank Kenya is in the final stages of rolling out KRA tax payment services, enabling customers to remit various taxes--such as income tax, VAT, and excise duty--conveniently through the bank.
Board Member Steve Hainda reiterated the bank’s commitment to the Kenyan market, stating that the Nyali Branch is part of a broader expansion plan that aligns with DIB Bank Kenya’s 2025 growth strategy.
“As we continue expanding strategically, we remain dedicated to promoting Islamic finance, driving financial inclusion, and supporting national economic development,” said Ms Hainda.
The Board of Directors affirmed their ongoing commitment to delivering financial solutions rooted in Islamic values and tailored to meet evolving customer needs.
