KWSPay: Lobby protests new KWS park payment system

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The Kenya Tourism Federation (KTF) has protested the new Kenya Wildlife Service (KWS) park payment system, warning that it could cost the tourism sector an estimated Sh370 million annually in hidden charges.

KTF, which represents private sector associations in the tourism industry, says the system was introduced without consultation and has violated a court order suspending new park fee rates.

Speaking during a press briefing in Nairobi, KTF Chairperson Fred Odek said the platform has introduced a 5pc “gateway fee” that adds unnecessary costs to operators already struggling with high expenses.

“The rollout of the new system was premature and non-compliant with a valid court order. Beyond the legal issue, the platform has introduced serious financial and operational challenges for tour operators and travel agents,” said Mr Odek.

Under the new arrangement, payments are limited to M-Pesa and Visa cards, locking out bank transfers that were widely used for bulk or group transactions.

Operators say the change has caused disruptions and reduced flexibility in booking park visits.

According to the Ministry of Tourism and Wildlife’s Regulatory Impact Statement, park revenues are projected to grow from Sh7.41 billion in 2024 to Sh16.58 billion by 2028, but KTF estimates that hidden transaction charges could see the private sector lose at least Sh370 million each year.

The Federation is now calling on KWS and the Ministry of Tourism and Wildlife to restore the previous eCitizen-based payment platform that offered multiple payment options, suspend the 5pc gateway fee pending stakeholder consultations, and comply with existing court orders to uphold transparency and the rule of law.

“Digital progress should not translate into economic hardship for legitimate businesses. We support innovation, but it must be lawful, inclusive, and fair,” added Mr Odek.

KTF said it remains open to dialogue with the government, but warned that continued unilateral decisions risk damaging investor confidence and Kenya’s position as a leading safari destination.

As the umbrella body representing private tourism associations, KTF advocates for a sustainable, competitive, and well-regulated industry.